Frequently asked questions

How fast do you deliver?

We will ship your package within 1-2 business days and after that delivery takes 1-4 business days. In most cases the package arrives within 1-2 business days, but sometimes the carrier may take longer.

How do I know when my package is on the way?

You will receive an email with a tracking number and information that your package is on the way. You get this email within 1-2 business days from when you placed the order. If you do not receive it within 1-2 business days and nothing else has been stated, email us at info@wattsnabb.se.

Can I return my item if I change my mind?

Yes. You have 14 days to change your mind from the day you received the item, and you handle it yourself under My account — no password needed, just your email address. The item must be unused and in the same condition as when it arrived; if it is scratched or the packaging has been damaged, it cannot be returned. If something is wrong with the item it is a complaint instead, and you file that in the same place. If the parcel has not been shipped yet you can cancel the whole order right in the portal — the payment is then released, and if you have already been charged you get the money back.

How do I make a return, withdrawal or complaint?

Go to My account and enter your email address, and we will send you a login link. Pick your order and then whether it is a withdrawal (you changed your mind) or a complaint (the item is broken or wrong). You mark which items and how many of them it concerns and write briefly what happened — for a complaint, a photo of the fault helps us answer faster. Then choose how to send it back: a QR code from us, where you drop the parcel at a service point without paying there and the return shipping is deducted from the refund, or send it yourself and we email you the address and instructions. We review every case by hand and reply by email. Nothing is refunded or shipped until we have got back to you. If you get stuck, you can always reach us at info@wattsnabb.se.

Does it cost anything to return an item?

Return shipping costs the same as sending the parcel to us, and you pay for it. If you choose a QR code from us you pay nothing at the service point — the cost is deducted from the refund instead. If you send it yourself you pay the carrier directly.

Can I pick up my order from you?

It is possible to pick up orders from us, but only during limited evening hours. Contact us at info@wattsnabb.se so we can agree on a time. After the package is picked up, we refund the shipping cost.