Terms & Conditions

Terms for purchases, delivery and returns

These terms apply to purchases from Wattsnabb AB. This is a summary in English; the Swedish version is the complete and governing text.

About us

The company is based in Stockholm and sells spare parts and accessories for electric scooters.
To contact us, send an email with your case and contact details and we will reply as soon as we can.

When your order is completed, an order confirmation is sent to your email address.
If anything is wrong in the order confirmation, contact us immediately.

Normal delivery time is 1-4 days. Orders placed during weekends are handled no earlier than the next business day.
If a delivery is delayed without notice, please contact us.
If a parcel is not collected, a return fee applies. It is the same amount as the shipping you paid for the delivery to you, and is deducted from the refund.

All prices are shown in SEK and include 25% VAT.
We reserve the right to correct price changes, inaccuracies and obvious pricing errors.

You have a statutory 14-day right of withdrawal from the day you receive the item.
Tell us clearly if you want to cancel the purchase. The simplest way is under My account on this site: log in with your email address, pick the order and mark which items it concerns. You can also email us with your name, address, email, order number and the products concerned.
Return shipping is paid by the customer and the product should be returned well packed, preferably in its original packaging. If you use the return label we can issue, you pay nothing at the service point and the cost is deducted from the refund instead.
Reduced value on used or damaged products may be deducted from the refund.

Products with broken seals or clearly used products are normally not covered by the right of withdrawal.
Custom-made products, assembled battery packs and completed repairs are not covered by the right of withdrawal.

All products are checked before delivery. If a product is still faulty or incorrectly shipped, we help you according to applicable consumer law.
Always contact us before returning a defective item. A complaint filed under My account counts as that contact — wait for our reply before sending anything.
Complaints should be made as soon as a fault is discovered, under My account or by email, with a description of the fault and preferably a photo of it.

We only process personal data needed to handle your order and customer service cases.
We do not sell or share data with third parties without a legal basis.
You have the right to request access, correction and in some cases deletion of your data.

In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes or the corresponding EU dispute resolution body.
Swedish law applies to these terms.