About Wattsnabb AB
The company is based in Stockholm. The company's postal address is Wattsnabb, Hallunda gårdsväg 64, 145 73 Norsborg and store address is Wattsnabb AB, Vikstensvägen 63, 121 56 Johanneshov (the premises next to port 63).
If you wish to get in touch with us, send an email to [email protected] with your case and your contact details, we will hear from you shortly.
When you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all information about products, price, invoicing and delivery address. If there is any error in the order confirmation, you must contact us immediately via e-mail to [email protected]
Our normal delivery times are 1-4 days. NOTE! Orders placed on weekends are sent no earlier than the following Monday. If delays in delivery should occur (without us notifying you of a longer delivery time), please contact us by e-mail:[email protected]
All prices in the store are stated in SEK and all prices include 25% VAT. We reserve the right to change prices due to price changes from suppliers, price pressures in the price list and errors in prices due to incorrect information and we reserve the right to adjust the price.
Right of withdrawal
When purchasing goods on the website, you as a customer have a statutory 14-day right of withdrawal that applies from the time you have received an item that you have ordered.5.1
When exercising your right of withdrawal:
You must notify that you regret. The message should be sent to us [email protected] In your message, your name, address, e-mail address, order number and which goods the return applies to must be clearly stated. You should return the products to us immediately and at the latest within 14 days after the return notice. on the products upon return, the products should therefore be sent well-packaged and in the original packaging. have broken seals. Products that have the character of sealed audio or video recording and where the seal has been broken by you. agreed to start the service without the right of withdrawal the battery packs purchased from us. For all our repairs. For more about the statutory right of withdrawal, see here.
Complaints and complaints
We inspect all products before these are sent to you. Should the product still be damaged or incorrectly shipped when it arrives, we undertake in accordance with current consumer protection legislation to rectify the defect free of charge. You must always contact us for an approval before you return a defective item. The complaint must be sent immediately after the defect has been discovered.6.1 How do you proceed with a complaint? Any errors and defects must always be reported to [email protected] where you state your name, your address, e-mail address, order number and a description of the defect. If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We are responsible for return shipping for approved complaints. We reserve the right to refuse a complaint if it turns out that the product is not defective in accordance with current consumer protection legislation. In the event of complaints, we follow guidelines from the General Reklamationsnämnden.se arn.se.
Limitation of liability
We take no responsibility for indirect damages that may occur due to the product. We accept no liability for delays / errors due to circumstances beyond the company's control (Force Majeure). These circumstances can be, for example, labor dispute, fire, war, government decision, reduced or no delivery from supplier. Furthermore, no responsibility is taken for any changes to products / product properties changed by the respective supplier and other factors beyond our control.
We reserve for any printing errors this website as well as the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the screen, photo quality and resolution. We always try in the best way to expose the products as accurately as possible.
Information about cookies
In accordance with the Electronic Information Act, visitors to a website must, for privacy reasons, be informed that cookies are used. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to be saved on your computer to provide access to various functions. You can set your browser to automatically deny cookies. More information can be found on the Swedish Post and Telecom Agency's website.
By shopping at Wattsnabb AB, you accept our data protection policy and our processing of your personal data. We protect your privacy and do not collect more information than necessary to process your order. We never sell or pass on your information to third parties without a legal basis. Wattsnabb AB is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to be able to handle your order and in those times when you have requested newsletters or promotional offers - to be able to adapt the marketing to your individual needs. Below information is a summary of how we in accordance with the Data Protection Regulation (GDPR) store and processes your data.
11.1 What is a personal data
A personal data is all information that can be directly or indirectly attributed to a natural person.
11.2 What data do we store?
To be able to handle your order and answer questions related to your order (customer service) stores We store your first and last name, address, telephone number, e-mail address, IP address and purchase history. Your information is stored as long as we have a legal basis to process your information, for example to fulfill the agreement between us or to comply with a legal obligation according to, for example, the Accounting Act.
11.3 Legal basis
In connection with a purchase, your personal data is processed for a tt fulfill the agreement with you. Marketing, campaigns and similar mailings take place with your consent.
11.4 What information is shared and for what purpose?
11.4.1 Payment provider
When making a purchase, information is shared with our payment provider. What is stored is first name, last name, address, e-mail address and telephone number. If you choose to pay by invoice, the personal identity number of the payment provider is also saved. The information is saved in order to complete the purchase and to protect the parties against fraud. The payment providers (payment services) we use are: Swish and Klarna's payment solution.
11.4.2 Shipping company
To be able to deliver your orders and complete our agreement, we must share specific information with the shipping company. What is shared with the shipping company is first name, last name and address information for delivery. E-mail address and / or mobile number may also be shared with the shipping company for notification. The shipping companies we work with are: Postnord.
If you have chosen to subscribe to our newsletter, the first name, last name and e-mail address are shared with our newsletter provider. This is to be able to keep you updated with information and offers for marketing purposes. We use for sending out newsletters.
11.5 The right to access
You have the right to receive extracts from all information available about you with us. Excerpts are delivered electronically in a readable format.
11.6 Right of correction
You have the right to ask us to update incorrect information or supplement information that is incomplete.
11.7 The right to be forgotten
You can at any time request that the information concerning you be deleted. There are few exceptions to the right to deletion, such as whether it should be retained because we must fulfill a legal obligation (for example according to the Accounting Act) .
11.8 Responsible for data protection
Wattsnabb AB is responsible for storage and processing of personal data in the online store and ensures that the rules follow.
11.9 How we protect your personal data
We use industry standards such as SSL / TLS and one-way hash algorithms to store, process and communicate sensitive information such as personal data and passwords in a secure way. We use a Swedish platform, Quickbutik, which is operated by Quickbutik AB with its registered office in Helsingborg.
Changes to the General Terms and Conditions
We reserve the right to make changes to the terms and conditions at any time. Changes to the terms will be published online on the website. The changed terms are considered accepted in connection with orders or visits to the website.
Disputes and choice of law
In the event that a dispute can not be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the General Complaints Board, see arn.se. For residents of an EU country other than Sweden, complaints can be submitted online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr. In the event of a dispute, we follow decisions from ARN or the corresponding dispute resolution body. Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law and law.